Privacy Policy
Updated at 04 November 2022
  1. Introduction

    In order to provide the best experience for you, and in accordance with the applicable privacy laws and regulations, including the Regulation of the Minister of Communication and Information Technology of the Republic of Indonesia No. 20 of 2016 concerning the Protection of Personal Data in Electronic Systems (hereinafter “Permenkominfo No. 20 of 2016”), PT Populix Informasi Teknologi (hereinafter “Populix” or “we”) is hereby committed to protecting and respecting your privacy. For this reason, Populix determines this Privacy Policy to protect all personal data that we collected or has been sent to us, whether offline or online, including personal information collected or transmitted through our site at populix.co (“Website”) or via e-mail that we send to you.

    By accessing or using Our Website, you acknowledge that each of your data is true and valid, and you have agreed to and accepted the practices set out in this Privacy Policy and agreed to comply with the Populix Terms and Conditions.

    Please read the following policies carefully to understand how and why we collect, store, share and use your personal data. We will also explain your rights when you share your personal data with us.

    If you disagree with the provisions of this Privacy Policy, please do not use our website or any other means we have to send your personal information to us.

  2. Purpose

    We collect, use and manage your personal data for the following purposes:

    • Considering and/or processing your transactions with us or your transactions or communications with third parties;
    • Manage, operate, provide and/or administer your use of and/or access to our website (including, but not limited to your preferences), as well as your relationship and your user account with us;
    • Respond to, process, deal with or complete transactions and/or notify you of service issues and unusual account activities;
    • Protect your personal information and rights as a user of our services;
    • For identification and/or verification of personal data;
    • Maintain and provide feature updates that require access to your device to ensure the smooth running of our website;
    • Contacting you via e-mail, letter, telephone, fax, and others, to assist and/or respond to any questions or problem-solving processes related to our services;
    • Contacting you or communicating with you through telephone calls, text messages and/or fax messages, e-mail and/or postal mail, or other means for the purpose of administering and/or managing your relationship with us or your use of our services, such as but not limited to communicating administrative information to you relating to our website. You acknowledge and agree that such communication by us can be done by sending a letter, document, or notification to you, which may involve disclosing certain personal data about you to make such delivery and also listed on the outer cover of the envelope/postal package;
    • Use the information obtained from you for research, analysis, product development, and testing purposes to improve services and security on the site, as well as develop our new features and products;
    • Enable audits and surveys to, among other things, validate the size and composition of our target audience and understand their experience with us;
    • For marketing, and in this case, sending you through various communication media, marketing and promotional information and materials related to our products and/or services;
    • Produce statistics and research for internal reports and as required by law and/or archival requirements;
    • Prevent or investigate any fraud, unlawful activity, omission, or wrongdoing, whether related to your use of our website or any other matter arising from your relationship with us and if there is any suspicion regarding the preceding or not;
    • Any other purposes that we will notify you of upon obtaining your consent.

    (collectively, the “Purposes”).

    Due to the Purposes, we will/be able to collect, use, disclose or process your personal data depending on the situation and/or conditions we face or other purposes that may not be listed above. However, we will notify you of other purposes other than those listed in Point 2 above when obtaining your consent unless the prevailing laws and regulations in the Republic of Indonesia permit data processing without your consent.

  3. Information we collect from you

    We may collect and process data about you as follows:

    1. Information you provide by filling out a form on the Website:
      • Name
      • Address
      • Date of birth
      • Email
      • Photo of National Identity Card (KTP)
      • Active phone number
      • All information provided when you register to use any part of the Website, enter a study or promotion, or when you contact us by telephone or customer service;
      • Records of your correspondence (if any) with us;
      • Details of the transactions you make through the Website; and
      • Track your visits to the Website, including, but not limited to, traffic data, location data, weblogs, and other communication data.
    2. Alamat IP Addresses and Cookies
      1.  IP Address

        We may collect information about your computer, including but not limited to your IP address, operating system, and browser type. We do this for the benefit of our system administration and statistical analysis. For this purpose, we only collect statistical data connected to your browsing actions and patterns as a user; and will not identify any information regarding you individually.

        We may also obtain information about your general internet usage by using Cookies for the same reason.

      2.   Cookies

        When you use the Application or visit our Website, certain information may be collected automatically by using Cookies. Cookies are small files that are stored on your computer’s hardware. Cookies help us to improve the website and provide a better and more personalized service to each user.

        1.     Cookies that we obtain and use are as follows:
          • Essential Cookies: These are necessary Cookies for the operation of our website. These Cookies allow you to enter a secure area (“secure area”) on our website, use a shopping cart, or use an e-billing service.
          • Analytics / Performance Cookies: These Cookies allow us to recognize and count the number of visitors and see how you are doing when visiting our site. This helps us improve the way our website works by ensuring users find what they are looking for easily on the site.​
          • Functional Cookies: These Cookies are used to identify you when you return to our website. These Cookies allow us to personalize our content for you, greet you by name and remember your preferences, for example, your choice of language or region.
          • Targeting Cookies: These Cookies record your visits to our site, the pages you have visited, and the links you have followed. We will use this information to make Our Website and its advertisements more relevant to your interests. We may also share this information with third parties for this purpose.​
        2.     Cookies used by Our Website

          You can find more information about each Cookie that we use and the purposes for which we use them below:

            • User_id: This Cookie is essential so that our website can operate optimally. This Cookie allows us to synchronize your login status in one section of the forum on the website with another section.
            • Session: This Cookie allows us to remember your details during your visit to the website.
            • Authautologin: These Cookies are functional Cookies that automatically enter the user when their “session” has expired. This allows you to leave the website and return to the same browsing session.
            • Google Analytics: This is a Cookie for analytics/performance. The website uses Google Analytics to help analyze how users use the website and collects standard internet log information and visitor behavior information in an anonymous form which means the identity of the user will not be identified. This information is sent to Google and processed to compile statistical reports of activity on the website. This report allows us to optimize our user experience. Google provides a browser add-on for users who want to prevent their data from being used by Google Analytics. More information is available at https://tools.google.com/dlpage/gaoptout/.

          Please be aware that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use Cookies, and We have no control over these Cookies.

        3.     Blocking Cookies

          You can block Cookies by activating a setting on your browser that allows you to refuse to set some or all Cookies. If you choose to block all Cookies (including essential Cookies), you may not be able to access all or some parts of the Website. Most of the Cookies that We use are known as Sessions (see explanation in point 2.2.2.2. number ii). These cookies expire every time you close your browser or turn off your computer, and they must not be blocked. Other cookies used for a specific purpose will expire when that purpose is no longer required. You can learn more about blocking certain Cookies in your browser at http://aboutcookies.org.

    3. Approval

      For all acquisition, collection, processing, analysis, storage, appearance, announcement, delivery, dissemination, access opening, or destruction of information as stated in points 2.1 and 2.2, we will ask for your consent as stipulated in our Terms and Conditions.

  4. Where we store your personal information​

    All information that you provide to us is stored encrypted on our servers.

    Every payment transaction on the website will be encrypted using Secure Socket Layer (SSL) technology.

    Following the provisions of Article 4, Permenkominfo No. 20 of 2016, in order to maintain the safety of your privacy, the SSL system that we use is a verified system that can create an encrypted link between the user’s browser session and the webserver of our website. SSL is the industry standard for secure web communications and is used to protect millions of online transactions.

    When we give you (or if you have chosen) a password that allows you to access certain parts of the website, you are personally responsible for keeping that password confidential and not giving it to third parties.

  5. Information Security

    Please note that the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to the website. Therefore, any information you provide through the website or other media is at your own risk. However, we guarantee that we will use appropriate security procedures and features to prevent unauthorized access when we receive your information, in accordance with the laws and regulations of the Republic of Indonesia.

    From time to time, the website may contain links to and from the websites of a network of partners, advertisers, and affiliates. In the event that you follow a link to such a website, please note that the respective websites have their own privacy policies, and we are not responsible for those policies. Please check the policies of those websites before submitting your personal data.

  6. Disclosure of information to third parties

    Except as our Privacy Policy provides, we guarantee that we will not sell, trade, or rent your personal information to third parties nor share your personal information with third-party advertisers without your consent.

    1. We may only disclose your personal information to third parties in the event that:
      • Parties who assist us in running the Website, solely for the purpose of running the Website;
      • Parties that carry out transactions completed through the Website, these third parties including but not limited to Stripe and PayPal (Our payment processing service providers);
      • We or most of our assets are acquired by a third party, in which case the personal data that has been held about our customers will be one of the assets transferred to the third party that acquires us;
      • We are under an obligation to disclose or share your personal data to comply with any legal obligations upon a lawful request from law enforcement officials or to enforce our Terms and Conditions or other agreements as regulated in applicable laws and regulations in the Republic of Indonesia.
    2. In the event that there is a transfer of personal data by us to a third party located outside the territory of the Republic of Indonesia, we will:
      • Coordinate with the Indonesian Minister of Communication and Information Technology or officials/institutions authorized to do so by reporting the implementation plan for sending personal data, which at least contains the destination country, the name of the recipient, the date of implementation, and the reason/purpose of the delivery; ask for advocacy (if needed); as well as reporting the results of the implementation and;
      • Implementing the provisions of laws and regulations regarding the exchange of personal data across national borders.
  7. Your rights

    Your rights to the personal data that you provide to us are as follows:

    • The right to the confidentiality of personal data;
    • The right to submit a complaint in the context of resolving personal data disputes over the failure to protect the confidentiality of personal data by Populix to the Minister of Communication and Information Technology of the Republic of Indonesia;
    • The right to withdraw your consent related to the collection, use, and/or disclosure of your personal data that we have, including the right to stop using, access services, and/or close an account on our website with due observance of applicable laws and regulations in the Republic of Indonesia. Revocation of your consent could mean that we will not be able to continue providing the services to you, and we may have to terminate the relationship with you and/or the contract you entered into with us.
    • The right to access or the opportunity to change or update your personal data without disturbing our personal data management system, unless otherwise stipulated by the prevailing laws and regulations in the Republic of Indonesia;
      • If you have an account on our website, you can access and/or correct your personal data that we currently have or control through the Account Settings page on the website.
      • If you do not have an account on our website, you can request to access and/or correct your personal data that we currently have or control by sending us a written request. We will need sufficient information from you to confirm your identity and the nature of your request for us to handle your request. Therefore, please submit your request in writing by sending us an e-mail at support@populix.co.
    • The right to access or opportunity to obtain your historical personal data that has been submitted to us as long as it is still in accordance with the applicable regulations and laws in the Republic of Indonesia.
      We may charge you a reasonable fee to handle and process your request to access your personal data. If we choose to charge fees, we will provide you with an estimate of the fees to be charged in writing. Please note that we are not obliged to respond to or manage your access request unless you have agreed to pay the fees.
    • The right to request the destruction of your certain personal data in the electronic system managed by Populix, unless otherwise stipulated by the prevailing laws and regulations in the Republic of Indonesia.
  8. Retention Period

    We will retain your Personal Data for the necessary period to fulfill the purposes set out in this Privacy Policy and in accordance with the applicable laws and regulations in the Republic of Indonesia.

  9. Changes to Our Privacy Policy

    Any changes we may make to our Privacy Policy in the future will be updated on this page and, if necessary, notified to you by e-mail. Please make sure you review this Privacy Policy from time to time.

  10. Contact Us

    If you have any questions and/or comments regarding this Privacy Policy or if you wish to make changes to your Personal Information, please contact us at support@populix.co or use the “Contact Us” form at http://info.populix.co