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Privacy Policy PopSurvey
Updated at 27 May 2025

Daftar Isi
  • 1. Introduction
  • 2. Information we collect from you
  • 3. Purpose
  • 4. AI-Related Purposes
  • 5. Disclosure
  • 6. Internet Protocol (IP) Address
  • 7. Cookies
  • 8. Information Security
  • 9. Transfer Outside of Indonesia
  • 10. Your Rights
  • 11. Retention Period
  • 12. GDPR
  • 13. Changes to our Privacy Policy
  • 14. Contact Us
  1. Introduction

    1. In order to provide the best experience for you, and in accordance with Law of Republic Indonesia No. 27 Year 2022 Concerning Personal Data Protection and other applicable laws and regulations related with personal data protection, PT Populix Informasi Teknologi (hereinafter “Populix” or “we”) is hereby committed to protecting and respecting your privacy. For this reason, We determine this Privacy Policy to protect all personal data that is collected or transmitted through PopSurvey by Populix (“Platform”).

      You or User shall mean the following: a. Any person who opens and/or accesses Platform; b. Any person who uses services and/or any features available on the Platform.

      By accessing or using Our Platform, you acknowledge that each of your data is true and valid, and you have agreed to and accepted the practices set out in this Privacy Policy and agreed to comply with the Populix Terms and Conditions.

      Please read the following policies carefully to understand how and why we collect, store, share and use your personal data. We will also explain your rights when you share your personal data with us.

      If you disagree with the provisions of this Privacy Policy, please do not use our Platform or any other means that we have to send your personal information to us.

    2. The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, such as name, address, telephone number, etc, and other Personal Data as defined under the PDP Laws.

      The types of Personal Data collected depend on the purpose of collection. We may process your Personal Data by way of collecting, recording, holding, storing, using and/or disclosing it.

  2. Information we collect from you
    1. We may collect and process data about you as follows:
      1. Name
      2. Address
      3. Email
      4. Active phone number
      5. All information provided when you register to use any part of the Platform
      6. All information provided when you want to create a study, e.g survey topics, survey purposes, reference analysis, survey title, survey questions, logic, simulations, survey results, and other study components
      7. All information provided when you want to create a questionnaire using artificial intelligence embedded on Platform, e.g survey topics, survey purposes, and reference analysis
      8. Google Form within your chosen Google account that you use to create a survey from
      9. All information provided when you contact us by telephone or customer service
      10. Records of your correspondence (if any) with us
      11. Details of the transactions you make through the Platform
      12. Track of your activities on the Platform, e.g., heatmap and screen record; and
      13. Track of your visits to the Platform, including, but not limited to, traffic data, location data, weblogs, and other communication data.
  3. Purpose

    1. The Personal Data and other information as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):

      1. to consider and/or process your transactions with us or your transactions or communications with third parties;
      2. to manage, operate, provide and/or administer your use of and/or access to our Platform (including, but not limited to your preferences), as well as your relationship and your user account with us;
      3. To respond to, process, deal with or complete transactions and/or notify you of service issues and unusual account activities;
      4. to protect your personal information and rights as a user of our services;
      5. to identify and/or verify personal data;
      6. to maintain and provide feature updates that require access to your device to ensure the smooth running of our Platform;
      7. to contact you via e-mail, letter, telephone, and others, to assist and/or respond to any questions or problem-solving processes related to our services;
      8. to contact you or communicate with you through telephone calls, text messages and/or fax messages, e-mail and/or postal mail, or other means for the purpose of administering and/or managing your relationship with us or your use of our services, such as but not limited to communicating administrative information to you relating to our Platform. You acknowledge and agree that such communication by us can be done by sending a letter, document, or notification to you, which may involve disclosing certain personal data about you to make such delivery and also listed on the outer cover of the envelope/postal package;
      9. to track the use and activity of advertisements that are placed on the Platform and understand our user acquisition;
      10. to use the information obtained from you for research, analysis, product development, and testing purposes to improve services and security on the Platform, as well as develop our new features and products;
      11. to award points in a loyalty or rewards programme provided by loyalty service providers;
      12. to enable audits, surveys, and analysis to, among other things, validate the size and composition of our target audience and understand their experience with us;
      13. to produce statistics and research for internal reports and as required by law and/or archival requirements;
      14. to prevent or investigate any fraud, unlawful activity, omission, or wrongdoing, whether related to your use of our Platform or any other matter arising from your relationship with us and if there is any suspicion regarding the preceding or not;
      15. any other purposes that we will notify you of upon obtaining your consent.

  4. AI-Related Purposes

    1. The following information that You provide is processed by Us for summarizing your survey result with artificial intelligence assistance; survey title, survey questions, logic, simulations, and other study components including the survey results.

    2. The following information that You provide is needed when and if you want to create a questionnaire using Our embedded artificial intelligence; survey topics, survey purposes, and reference analysis.

  5. Disclosure

    1. Disclosure to Third Party We will not sell, rent, transfer or disclose any of your Personal Data to any third party without your consent. However, we may disclose your Personal Data to the following third parties, for one or more of the above Purposes:
      1. parties who assist us in running the Platform, solely for the purpose of running the Platform;
      2. parties who assist us in providing facility and securing your payment;
      3. successors in title to us;
      4. any party in relation to legal proceedings or prospective legal proceedings;
      5. data centres and/or servers located within or outside Republic of Indonesia for data storage purposes or otherwise;
      6. government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any jurisdiction, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities;
      7. in the event of a potential, proposed or actual sale/disposal of any of our business or interest, merger, acquisition, consolidation, re-organisation, funding exercise or asset sale relating to us, or in the event of winding-up (“Transaction”), your Personal Data may be required to be disclosed or transferred to a third party as a result of or in connection with, the Transactions.

    2. Disclosure from Party
      5.2.1 We are integrated with Google Cloud Platform to enable survey creation from Google Form. You need to sign in to your Google account in order for us to be able connect your Google Form to the Platform.
      5.2.3 The Platform’s use of information received from Google Form from the User’s chosen Google account will adhere to Google API Services User Data Policy , including the Limited Use requirements.

  6. Internet Protocol (IP) Address
    1. We may collect information about your computer, including but not limited to your IP address, operating system, and browser type. We do this for the benefit of our system administration and statistical analysis. For this purpose, we only collect statistical data connected to your browsing actions and patterns as a user; and will not identify any information regarding you individually.
  7. Cookies

    1. When you use or visit our Platform, certain information may be collected automatically by using Cookies. Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to the site owners (on this Platform, Us).

    2. In general, Our purposes of using cookies are as follows:
      7.2.1 to remember your preferences and settings.
      7.2.2 to analyze how you use our Platform to improve its performance and content.
      7.2.3 to provide personalized content.
      7.2.4 to measure the effectiveness of our marketing campaigns.
      7.2.5 to Ensure the security and integrity of our Website.

    3. Below are details of types purposes of each cookies that We use.
      7.3.1 Essential Cookies: These are necessary Cookies for the operation of our Platform. These Cookies allow you to enter a secure area (“secure area”) on our Platform, use a shopping cart, or use an e-billing service.
      7.3.2 Analytics / Performance Cookies: These Cookies generally allow us to recognize and count the number of visitors and see how what you are doing on Our Platform. This helps us improve the way Our Platform works, by ensuring users find what they are looking for easily on the Platform, and improve our product performance.
      7.3.3 Functional Cookies: These Cookies are used to identify you when you return to our Platform. These Cookies allow us to personalize our content for you, greet you by name and remember your preferences, for example, your choice of language or region.
      7.3.4 Targeting Cookies: These Cookies record your visits to our Platform, the pages you have visited, and the links you have followed. We will use this information to make Our Platform and its advertisements more relevant to your interests. We may also share this information with third parties for this purpose.

      Please be aware that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use Cookies, and We have no control over these Cookies.

  8. Information Security

    1. Where We Store Your Personal
      Data All information that you provide to us is stored encrypted on our servers. Every payment transaction on the Platform will be encrypted using Secure Socket Layer (SSL) technology. In order to maintain the safety of your privacy, the SSL system that we use is a verified system that can create an encrypted link between the user’s browser session and the webserver of our Platform. SSL is the industry standard for secure web communications and is used to protect millions of online transactions.

    2. Your responsibility
      Please note that the transmission of information over the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data sent to the Platform. Therefore, any information you provide through the Platform or other media is at your own risk. For example, when we give you (or if you have chosen) a password that allows you to access certain parts of the Platform, you are personally responsible for keeping that password confidential and not giving it to third parties. However, we guarantee that we will use appropriate security procedures and features to prevent unauthorized access when we receive your information, in accordance with the laws and regulations of the Republic of Indonesia.

  9. Transfer Outside of Indonesia

    1. In the event that there is a transfer of personal data by us to a third party located outside the territory of the Republic of Indonesia we will:

      a. ensure that the country of residence of the recipient of personal data has a level of personal data protection that is equivalent or higher to that of personal data in Republic of Indonesia; or
      b. ensure that the country where the recipient of personal data is domiciled has adequate and binding personal data protection, or
      c. obtain your consent first; and
      d. implement the provisions of laws and regulations regarding the transfer of personal data across national borders.

  10. Transfer Outside of Indonesia
    Your rights to the personal data that you provide to us are as follows:
    1. The right to the confidentiality of personal data;
    2. The right to submit a complaint in the context of resolving personal data disputes over the failure to protect the confidentiality of personal data by Populix to the Minister of Communication and Information Technology of the Republic of Indonesia;
    3. The right to withdraw your consent related to the collection, use, and/or disclosure of your personal data that we have, including the right to stop using, access services, and/or close an account on our Platform with due observance of applicable laws and regulations in the Republic of Indonesia. Revocation of your consent could mean that we will not be able to continue providing the services to you, and we may have to terminate the relationship with you and/or the contract you entered into with us;
    4. The right to access or the opportunity to change or update your personal data without disturbing our personal data management system, unless otherwise stipulated by the prevailing laws and regulations in the Republic of Indonesia; a. You can access and/or correct your personal data that we currently have or control through the Account Settings page on the Platform. b. If you do not have an account on our Platform, you can request to access and/or correct your personal data that we currently have or control by sending us a written request. We will need sufficient information from you to confirm your identity and the nature of your request for us to handle your request. Therefore, please submit your request in writing by sending us an e-mail at support@populix.co.
    5. The right to access or opportunity to obtain your historical personal data that has been submitted to us as long as it is still in accordance with the applicable regulations and laws in the Republic of Indonesia. We may charge you a reasonable fee to handle and process your request to access your personal data. If we choose to charge fees, we will provide you with an estimate of the fees to be charged in writing. Please note that we are not obliged to respond to or manage your access request unless you have agreed to pay the fees.
    6. The right to have your personal data deleted if any of the following occurs:
      a. personal data is no longer needed for personal data processing’s purpose;
      b. You have withdrawn your consent to process personal data;
      c. upon your request; or
      d. when the personal data was unlawfully obtained and/or processed.
    7. The right to delete your Platform account.
    8. In the event that there is a transfer of personal data by us to a third party located outside the territory of the Republic of Indonesia we will:

      a. ensure that the country of residence of the recipient of personal data has a level of personal data protection that is equivalent or higher to that of personal data in Republic of Indonesia; or
      b. ensure that the country where the recipient of personal data is domiciled has adequate and binding personal data protection, or
      c. obtain your consent first; and
      d. implement the provisions of laws and regulations regarding the transfer of personal data across national borders.

  11. Retention Period
    1. We will retain your Personal Data for the necessary period to fulfill the purposes set out in this Privacy Policy and in accordance with the applicable laws and regulations in the Republic of Indonesia.
  12. GDPR
    1. Where the GDPR is applicable, the Platform, at maximum effort, processes Personal Data in accordance with the GDPR requirements. The Platform implements appropriate technical and organisational measures and demonstrates compliance and ensures that both in the planning and implementation of processing activities, data protection principles and appropriate safeguards are addressed and implemented (data protection by design and default).
  13. Changes to Our Privacy Policy
    1. We will update our Privacy Policy, in line with the development of any relevant laws and regulations, and the development of our business. Any changes we may make to our Privacy Policy in the future will be updated on this page and, if necessary, notified to you by e-mail. Please make sure you review this Privacy Policy from time to time.
  14. Contact Us
    1. If you have any questions regarding this Privacy Policy or if you wish to make changes to your Personal Data, please contact us at account-manager@populix.co or use the “Contact Us” form from https://info.populix.co/contact-us