My rewards have not been credited to my bank or e-wallet account. What should I do?

If you receive an email notifying you that ‘Rewards Withdrawal Successful’, it means that the Populix team has successfully transferred the balance to your account. However, if you receive the email but the reward has yet to be credited to your bank or e-wallet account, please wait no later than 3×24 working hours.

Ensure that the account number you entered is correct, and check your account mutations periodically. Furthermore, you can contact the bank or e-wallet service since errors might also occur in their system.