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Consumer loyalty is a critical growth driver for brands operating in Southeast Asia (SEA), where competition is intense, and customer switching costs are low. In a region shaped by digital-first behavior, price awareness, and cultural diversity, loyalty is not guaranteed, but it must be earned continuously through value, trust, and experience. For businesses expanding or […]

Today, health awareness among young Indonesians is rising, yet their approach to healthcare remains a combination of preventive and reactive measures. While they acknowledge the importance of maintaining their well-being through diet, exercise, and supplements, their health-related decisions are often influenced by convenience, affordability, and access to reliable medical services. This article presents key insights […]

Saat membuat survei, kita harus menentukan akan menggunakan open ended question atau close ended question. Lantas, apa perbedaan open ended question dan close ended question? Open-ended question adalah bentuk pertanyaan yang ditujukan untuk mendapatkan jawaban yang lebih luas, atau beberapa informasi sebagai tanggapan dari pertanyaan tersebut. Sementara close-ended question adalah bentuk pertanyaan yang jawabannya lebih […]