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If you are confused or can't find the answer you want here.

When will I receive my reward after completing a study?

Our research team will review your response before the reward is given. The process takes a maximum of 5 working days. If your response is approved, the reward listed in the study will be automatically added to your account

How can I withdraw my reward from the Populix account, and how long will it take for the funds to arrive in my bank or e-wallet account?

You can tap ‘Withdraw Rewards’ on the ‘Reward’ page to withdraw the reward. Please note that the minimum withdrawal balance is IDR 15,000 and requires a maximum working time of 1×24 hours.

For withdrawals under IDR 50,000, you will be charged IDR 5,000 for the admin fee.

Why was my withdrawal declined?

Withdrawals can be declined for several reasons, such as:
– Invalid bank account number
– Invalid mobile number

If your withdrawal is rejected for reasons other than those listed above, please contact us via email at or tap the ‘Help’ buttion at the upper right corner of the screen.

What are the bank and e-wallet options supported for withdrawals?

Populix rewards balance can be disbursed to the following bank and e-wallet accounts: BCA, Bank Mandiri, BNI, BRI, CIMB Niaga, OVO, and Go-Pay.

My rewards have not been credited to my bank or e-wallet account. What should I do?

If you receive an email notifying you that ‘Rewards Withdrawal Successful’, it means that the Populix team has successfully transferred the balance to your account. However, if you receive the email but the reward has yet to be credited to your bank or e-wallet account, please wait no later than 3×24 working hours.

Ensure that the account number you entered is correct, and check your account mutations periodically. Furthermore, you can contact the bank or e-wallet service since errors might also occur in their system.