If you are confused or can't find the answer you want here.
Our research team will review your response before the reward is given. The process takes a maximum of 5 working days. If your response is approved, the reward listed in the study will be automatically added to your account
You can tap ‘Withdraw Rewards’ on the ‘Reward’ page to withdraw the reward. Please note that the minimum withdrawal balance is IDR 15,000 and requires a maximum working time of 1×24 hours.
For withdrawals under IDR 50,000, you will be charged IDR 5,000 for the admin fee.
Withdrawals can be declined for several reasons, such as:
– Invalid bank account number
– Invalid mobile number
If your withdrawal is rejected for reasons other than those listed above, please contact us via email at firstname.lastname@example.org or tap the ‘Help’ buttion at the upper right corner of the screen.
Populix rewards balance can be disbursed to the following bank and e-wallet accounts: BCA, Bank Mandiri, BNI, BRI, CIMB Niaga, OVO, and Go-Pay.
If you receive an email notifying you that ‘Rewards Withdrawal Successful’, it means that the Populix team has successfully transferred the balance to your account. However, if you receive the email but the reward has yet to be credited to your bank or e-wallet account, please wait no later than 3×24 working hours.
Ensure that the account number you entered is correct, and check your account mutations periodically. Furthermore, you can contact the bank or e-wallet service since errors might also occur in their system.